• Free Shipping: All orders of ₹1,999 and above qualify for Free Shipping. This applies to both Prepaid and Cash on Delivery (COD) orders.
  
• Shipping Charges: A flat fee of ₹49 applies to all orders below ₹1,999. This fee remains the same whether you choose Prepaid or Cash on Delivery.
  
• Dispatch & Delivery: Orders are processed and dispatched within 2 working days. Expected delivery is within 5-7 working days.
  
• Address Accuracy: Please ensure the shipping address and contact number are correct. Vhagar is not responsible for non-delivery due to incorrect address details provided by the customer.
  
• Package Integrity: Do not accept the package if the outer seal is broken or tampered with. Accepting a tampered package voids our liability for missing items.
  

• Orders can only be cancelled before they are dispatched from our warehouse.
• Once an order is shipped, it cannot be cancelled. You may, however, initiate a return/exchange after receiving the product according to our Return Policy.

We offer a 7-day return window from the date of delivery. To be eligible for a return:

• Condition: The shirt must be in its original condition—unworn, unwashed, and free of any ordors (perfume, detergent, or smoke), stains, or pet hair.
  
• Tags: All original brand tags and packaging must be intact.
  
• Quality Check (QC): All returns undergo a quality check at our warehouse. Vhagar reserves the right to reject a return if the item does not meet the above standards.
  
• Unboxing Video: For claims regarding "Wrong Product" or "Missing Items, " a clear, unedited unboxing video is mandatory. This must be shared via email within 24 hours of delivery.

• No Monetary Refunds: We do not offer cash, bank transfers, or credit card reversals.
  
• Issuance: Upon a successful Quality Check of your returned item, a Coupon Code will be issued to your registered email/phone number.
  
• Value: The coupon value will equal the price paid for the product (excluding shipping/COD charges).
  
• Validity: The code is valid for one year (365 days) and can be used for any future purchase on our website. It is a one-time use code.

Size Exchange: We offer direct size exchanges subject to stock availability.

Fees & Frequency:

• 1st Return/Exchange: FREE of charge.
• 2nd Return/Exchange: Chargeable (Return: ₹149 | Exchange: ₹199).

Subsequent Returns: If you return an item that has already been exchanged once, a processing fee of ₹149 will be deducted from your final Coupon Code value.

• OTP Verification: Do not share any OTP with the delivery executive until you have the package in your hands.
• Pick-up Confirmation: During a return pick-up, always insist on a physical or digital pick-up receipt. Vhagar is not responsible for items handed over without proof of pick-up.

Our support team is here to help:

• Email: support@vhagar.co
  
• Response Time: We aim to respond to all queries within 24–48 hours.
  
• Operating Hours: Monday – Saturday | 10:00 AM – 6:00 PM